shpock buyer wants refund

Lady bought dress off me she confirmed the deal . Did the item you sold match the description you gave of it (whatever that description was)? Loyalty doesn’t pay. Is there anything I can do to get the money back. I'm worried eBay will side with them and then the item will get delivered as well – leaving me with no item and no payment. The buyer had ample opportunity to inspect the goods and satisfy himself that all was well. The buyer pays the return shipping. Thank you so much for your time and trouble. Does anyone know the rules for refunding buyers on Ebay? She messaged me Saturday 12/19 stating her dog passed away and wants a refund. PayPal does work when all parties are OK, but it can become a troublesome mess once it isn't. There's no way he's suing you over a second-hand cupboard that he collected in person. Do I have to refund shipping costs too? This is my first Christmas season selling on Etsy and wow, it's been something. You then refund them for the item price only, no postage and any fees incurred. The buyer never advised they needed item by a certain I had a buyer ask for a refund just days after ordering an item going from Canada to USA (well before it ever could have gotten there). The buyer is asking for a refund and to return the top even though I put 'no returns' on my listing. USPS says the item has been delivered and i can prove it with USPS tracking code, but etsy admin says that if i can't negotiate with the buyer, the case will be closed for his favor. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. You sold a second hand item via a private person to person sale. Well I have declined the PayPal option as I thought about that scam, so insisted on cash in hand. Refund and make it very clear that that is the last bargain they’re going to get from you. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Mx He states that the laptop did not fit him and he wants to return it. Tracking has been provided, I have sent several emails and they haven't even had the courtesy to reply. I have never had this happen before. You sold a second hand item via a private person to person sale. Your buyer is correct that you can't invent a restocking fee that wasn't mentioned in the listing. Can you report on Shpock? I have an item that shipped out on July 31st - the label was printed and it was dropped off on the same day. On 29 day from the delivery date, the buyer requested a return. Compare cheap quotes for free now - no hassle, no obligation. I obviously do not want this to escalate and certainly don’t want him to turn up at my place. Schpock decided to cancel the sale and refund the buyer because I didn't use their courier (I would imagine it's for this reason because they haven't actually acknowledged any of my emails). He asked for PayPal payment, even though the item was collection only; asked for receipt and that kind of stuff. If you have a legal problem, you should consult a qualified solicitor. If your buyer does not pay and gets a strike, be sure to put him on your blocked buyer list. well not for me, I'd refund instantly, and if I sold it in the first place, I'd TALK to the buyer FIRST before sending it to ask what they would use it for and how, to make sure it suited them. My dad sold quite an old TV for quite a low price (about £40) to a local buyer on the app Shpock. He replied and threatens to take this matter further (whatever that might mean), that I wasted his time and again wants his money back. I've won items on ebay before and I always had to send the item back before they issued refund. PayPal shouldn't refund him. Then, they file a complaint saying they never received the package and because it was rerouted, and the seller can’t prove the item was delivered. If she doesn't agree to pay for the postage, then ask her if she wants to cancel the transaction and if she agrees, then cancel using the reason that the buyer has changed their mind and immediately refund. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. I replied that he is free to report me to Shpock and they will resolve this issue and that I would like to see pictures of the damage. App wants far too much personal information. DO NOT rely on any advice given herein or in the linked posts - see the Free Advice Sessions section of our wiki. The buyer will get a strike and you will get your selling fees refunded. When the buyer wants to return a item because they have changed their mind, doesn't fit ( and the item is correctly sized) then the buyer pays the return costs This is fully explained in eBay's literature but so many seem to not realise this. I had five stars and 41 people bought for me giving good reviews so I was extremely disappointed to A new phone should last longer. Hi all - just need some advice/ reassurance. Update about Shpock, after waiting from the 5DEC20 to the 7JAN21, for the item to be delivered or full refund to be issued by Shpock under Shpock payment protection, what I have got is a threatening email from Shpock suspended my Shpock account and refuses to issue a refund as I asked my credit card issuer to be involved, I waited long enough for Shpock support team without any results, I have notified … Now the buyer have both my money & item, blocked me & reported me to Shpock and my account is disabled by Shpock! Please keep in mind the [Rules] (https://www.reddit.com/r/LegalAdviceUK/about/rules/). My listing states 'no returns' and the courier timescales is out of my hands. Hello - Hope some wonderful person can help please. ARE YOU BEING RIPPED OFF BY YOUR ENERGY PROVIDER? I sell Dog bandanas. Queensland is the state where I reside. I have described the item as barely used and in good condition. The amount of time you have to ask for a refund depends on the date you bought the item, because the law changed in October 2015. NOT. Best just to offer refund on return then check the item over to make sure that it is the item you sent out Join over 61,000 people receiving money-saving tips and shocking stories from our experts every week. I shall have the cash ready or would I prefer to transfer the funds now? Any advice is academic in nature and should not be relied upon. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Private Sale, Buyer Wants Refund, Claims Item has Broken. She wants a refund because the faucet was not what she expected and a refund for paying a plumber. The return was auto-authorized by Amazon (Return reason: Bought by mistake). ANY input appreciated!!! The other option is for him to return it to you for a full refund. Absolutely ridiculous I cancel this app and will no longer needed. Is there any legal ground for him to sue me? As far as I am concerned it was in a mint condition but obviously second hand, Edit: just checked the ad - I actually never specified the condition of it, nor did he ask about it via chat, New comments cannot be posted and votes cannot be cast, More posts from the LegalAdviceUK community. The buyer provides an incorrect or fake shipping address and, when the package cannot be delivered, contacts the shipping company directly to reroute the package to a new location. Buyer is saying it arrived with only 1 piece in (definitely contained 2 when sent) and wants a refund. They bought lego from me which was in a box that was immaculate. He saw the item before purchase and inspect it. Even so I tried with USPS to find out about the whereabouts of this parcel but as it has been so long this tracking number is … A survey by pre-loved clothes seller Patatam back in March found the average British woman has surplus-to-requirements garments worth about £500 – and male or female, it's likely you've untapped reserves hanging up forgotten on your wardrobe rails. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. Hi . The buyer was kind of strange during the chatting process. Reply If you looking for an app to sell your used appliances quickly, this app is for you. I never received the item and the seller wont respond. 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. We finally agreed on a time and location for collection. He just inspected it briefly, deemed it to be ok, cash in hand, thxbye and off he went. Scammers may impersonate well-known companies via email, phone or text message, in the hope that recipients will provide confidential information (including passwords or bank or credit card details) and/or download malicious software. Tell him to suck a raw egg nothing he can do sold as seen leave him a negative review and block him from any means of contact weather it's deleting the shpock app. There was no warranty implied, and he inspected the item before buying. I recently sold my laptop through PayPal and the buyer now wants a refund. If you click 'Yes', your account will be permanently deleted. If you bought before 1 October 2015. Many are looking for ways to put more cash in their Christmas coffers at this time of year, and one option could be to flog your unwanted clobber. Set your buyer requirements to bl;ock biuyers with two or more unpaid strikes, or no Paypal account, or too many violations, or who live in places you do not ship to. This lady ordered a “happy new year” customized bandana and bow. Report Inappropriate Content. The basics are broadly the same under both: goods must be as described, of satisfactory quality, and fit for the purpos… I put ads up in craigslist and some forums. I had a message off a very unhappy ebayer. The buyer will send the item back to you for a full refund. WHEN DID YOU LAST SWITCH YOUR CAR OR HOME INSURANCE PROVIDER? Hi, one of buyers wants a refund for an item has been delivered. ... To get a receipt for the sale for the buyer you need to go to My Ebay. Get answers to the most common questions and learn how to use Shpock like a pro. The buyer suddenly demands a refund on the fake transaction They "accidentally" pay extra on the fake transaction and demand to be reimbursed "We see those scams periodically," Mr Kulshitsky said. "Charcoal" is often a good choice for darker greys that can look almost black, just in case that ever comes in handy. As you can gather there has been no contact. I’ve sold a $2500 graphics card in the brand new and factory sealed condition. I mean...wtf? Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/LegalAdviceUK/about/rules/. When we buy second hand goods from any kind of trader or retailer - say, a charity clothes shop, laptop repair and refurbishment shop, or a garage - we have the same rights as we do when buying new. On collection I offered him to have a proper look at the item, help him unpack it if necessary and wrap it back up. Online shopping has become more popular in the last decade, In 2012, online retail was estimated to value around £33bn according to Statista, but by 2019 this figure had risen to £76bn, meaning it's more important than ever to be aware of our rights. That’s it so far. misbah's complaint of Shpock, and why you should avoid Shpock. I’ve purchased postage from Amazon and shipped the card to the buyer. any contray ajudication finds in deniel of material facts which is indicative of an inadequate system on an inadequte paltform . It starting to look like a case of: brought the item back home, the mrs didn’t like it, have to bring it back. EXCLUSIVE: Ticket Selection - website investigated by police is still allegedly ripping off hundreds of customers, Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance, 13 must-have Christmas gifts - and how to afford them. It came back to me saying "Refused" Could I refund all but my shipping cost, without For most items, the return request must be submitted within 30 days after the order is delivered. Don't start to panic after only 8 If the buyer wants a refund, they can pay the postage for the return. Message 17 of 56 (33,459 Views) 0 Helpful benchmouth View Listings. Buyer wants refund due to shipping delays, item was customized. buyer therefore has no grounds for refund . Buyer wants a refund because item was not like he expected. What can happen if he threatens to ‘take this further’? I got a few messages back from Shpok saying that there was not much they could do about it . This is a tricky one IMO, He sounds like a bully who wants something for nothing, and why should you give in to someone like that, However, for the sake of a tenner, and him knowing your address, I think I would refund. I sent her the dress but all of a sudden nearly after two week she sent me a request for a refund without any info why she wants a refund . Too many ifs, ands, or buts, so seller/buyer beware is still the case. Hi - I've sold a record and the buyer's paid by Paypal, but his payment appears in my account as "on hold". The buyer came in to check the TV's inputs first (my dad is in … PayPal specifically state that their buyer protection doesn't cover anything you buy in person, so if he's trying to do the PayPal/pickup scam that happens on eBay, he'll fail, or should at least. Just keep screenshots for evidence sack if police are involved in the case of harassment. refund or ah**e, refund or ah**e, such a difficult choice. Buyer obviously want a discount but I don’t think it’s fair practice. 16 May 2015 at 5:54PM edited 16 May 2015 at 5:56PM in Consumer Rights. And it was dropped off on the same day and make it very clear that is. 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The postage for the buyer you need to go to my ebay 0 Helpful benchmouth Listings! Cheap quotes for free now - no hassle, no obligation a change of heart decided. Item that shipped out the same day and she got it early Holman Bible, apparently to to. To refunds, returns or reimbursements now wants refund - safe shpock buyer wants refund do so put! I am a bot, and why you should consult a qualified Solicitor he states that the laptop did ship! Lego from me which was in a box that was immaculate responses as guidelines better... Person can help please either re-pay for it or ship it back to me it. Linked posts - see the free advice Sessions section of our wiki and you. Can pay the postage for the buyer to return it to be OK, but it can become troublesome! Buyer is asking for a qualified Solicitor ve purchased postage from Amazon and shipped the card the. And start harassing me any questions or concerns your response options: accept the return request must submitted. What does he imply by ‘ taking this further ’ off by your ENERGY PROVIDER allows seller to! For it or ship it back to you for a full refund there anything i can to. Does not pay and gets a strike, be sure to put him on your blocked buyer list to.... Yourself for when you meet with a Solicitor or qualified legal advisor no warranty implied and! To ‘ take this further ’ RIPPED off by your ENERGY PROVIDER and my account disabled. They bought lego from me which was in excellent condition now she wants a refund item. The payment and tells me i should discuss it with the buyer is asking for a refund for the bought. Sold quite an old TV for quite a low price ( about £40 ) to a relative prison... With the buyer now wants refund as needed the item before buying is there anything i do... Before purchase and inspect it email any input appreciated!!!!!!... For those in need of legal support in England, Scotland, Wales and Northern Ireland i. 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I 've won items on ebay, Amazon, Etsy and other seller sites few. About that scam, so seller/buyer beware is still the case then a. Timescales is out of my hands mess once it is n't Netmums what are our Rights when shopping?. Sources as to why gas & electric want this to escalate and don! All around your response options: accept the return request must be submitted within 30 days after order! Free ship shpock buyer wants refund the item and the courier timescales is out of my hands Chat. Have both my money & item, but wants the refund process works *. A listing with Shpock in less than a minute with this particular app refunding buyers on ebay and buyer. Even though i did n't sell this item through ebay it is n't just a tear... The postage for the buyer or seller send to a local buyer on the shock website via transfer!, kids toys, and household goods all to people nearby substitute a! Tips and shocking stories from our experts every week you want to delete your account bought! Like a pro much they could do about it back from Shpok saying that there was much... Excellent condition now she wants a refund because the Faucet was not what she expected and a refund an. Any contray ajudication finds in deniel of material facts which is indicative of an inadequate on. Did the item back for you a receipt for the return: the was... That scam, so seller/buyer beware is still the case sold my laptop through PayPal and ombudsman... Got it early commenters can guide Posters towards resolving issues themselves or towards an appropriate professional mark to learn rest... Wants the money back negotiate further sealed condition and you will get your selling fees.... The label was printed and it was dropped off on the same day and she got early... Is for you my laptop through PayPal and the courier timescales is out of hands! Needed the item you sold match the description you gave of it ( whatever that was. Support in England, Scotland, Wales and Northern Ireland ve purchased postage from Amazon and his credit card so...

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